REMOZARD · DRAFT POLICY
Refund Policy
Draft for review before public launch. This is a policy draft, not legal advice, and does not remove any rights available under applicable law.
When a refund may be appropriate
- You were charged more than once for the same purchase reference.
- Payment succeeded but no pack was credited after verification and a reasonable opportunity to resolve the issue.
- The transaction was unauthorized or was processed for an incorrect amount.
- A refund is required by applicable law or the payment provider's rules.
Digital pack use
Application Packs are digital credits assigned to a job workspace. If a pack has already been used to generate application material, refunds may be limited except where required by law or where the service failed to deliver as described. We will assess the facts of each request fairly.
How to report a payment issue
Keep your Paystack transaction reference, purchase reference, amount, date, and the email address associated with your Remozard account. Contact Remozard through the website's contact route. Never send card PINs, passwords, or secret API keys.
Processing and reversals
Approved refunds are initiated through the payment provider where available. The time for funds to appear depends on the payment provider and financial institution. If a payment is reversed, duplicate credits will be prevented and the account may be adjusted to reflect the final payment outcome.
Test mode
Test-mode transactions are simulations and do not represent live customer payments. Do not use live Paystack keys for the current testing phase.